Please read the following Booking Conditions carefully:
Arrivals & departures
All bookings commence at 3.00 pm on the day of
arrival and end at 10.00 am on the day of departure.
After a long journey people may arrive early and
may wish to arrange with the cleaners to leave some of their luggage
in the property.
Pets
Pets are allowed in The Shippen and The Farmhouse
in accordance with the following conditions:
Pets must have their own bedding and be pest
free. They should not be allowed on furniture or beds. Owners must
collect and dispose of pets’ droppings from the garden and
surroundings. Owners must also ensure that they remove as much
pet hair from the property on the day of departure.
Not more than 2 dogs are allowed in any one property.
Linen
The properties are fully inclusive of linen to
include duvet covers, bottom and top sheets, pillowcases, towels,
tea towels and cots.
Bookings
A booking confers upon the hirer the right to occupy the property
only for a holiday within the meaning of Paragraph 9 of schedule
1 of the Housing Act 1988, or any act that supersedes it.
All contracts of hire shall be between the owner and the hirer.
All bookings are subject to the following conditions and will not
be considered an effective contract until such time as written
confirmation has been dispatched. All bookings must be completed
on the official booking form and must be accompanied by the appropriate
deposits.
Deposits
If a booking is made eight weeks before the start of the holiday,
it must be accompanied by a deposit of 10% of the rent, together
with a refundable security deposit of £70. If a booking is
made less than eight weeks before the start of the holiday, it
must be accompanied by the rental payment in full, together with
the refundable security deposit.
Security deposits are held until two weeks after the holiday. The
deposit will be returned in full except where deductions become
necessary. Deductions will be made for excess cleaning, damage
or breakages, loss of keys, postage and packing for any large items
left in the property or international banking charges. Retention
of the deposit does not limit the liability of the hirer for any
greater sum. Deposits will be repaid by cheque and details of any
deductions will be posted to you on the same date.
Final Payment
Once a booking has been confirmed by CHL the full cost of the
accommodation will become payable not less than eight weeks before
commencement of the holiday. Failure to do so will result in the
booking being cancelled and the deposit forteited. The security
deposit will, of course, be returned.
Cancellation
In the event of a cancellation, the owner will endeavour to re-let
the property for the whole or part of the holiday booked. If successful
the 10% deposit is forfeit but the hire charges for any period
re-let will be refunded. If re-letting has not been possible the
hirer will be liable for the full cost of the holiday.
Non-availability of property
If a property should become unavailable due to reasons beyond
the control of CHL, the liability of CHL shall be limited to the
offer of alternative accommodation if available or a full refund
of all monies paid. No liability will be with CH L thereafter.
Injury/Loss etc.
CHL cannot be held responsible for any accident, damage, loss,
injury, expense or inconvenience suffered by the hirer or any other
person connected whilst letting, or to personal belongings whilst
in the property or the grounds of the property.
Hirer’s Obligations
Not to exceed the number of persons indicated on the booking form.
To ensure that the property is left in a clean and tidy condition
and that all utensils, equipment etc to be cleaned and that all
furniture is returned to its original location.
To grant access to CHL or any other person as directed by them
access to the property for whatever reason (this would only be
likely for emergency repairs etc.)
To behave in a manner so as not to offend or cause a nuisance to
occupants of adjoining properties.
Complaints
Should the hirer find any dissatisfaction with the property the
matter should be report to CHL as soon as possible. CHL will investigate
the problem and take whatever action is necessary to solve it.
No correspondence will take place after the letting period if CHL
was not informed of a problem or given the opportunity to rectify
the matter.
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